Course Category: Customer Service
Sector: Customer Driven businesses
Course title: “Customer Service”
Who should attend: This is a two-day course for staff working in a customer driven environment who wants to improve their current customer service.
Course Details:
Accreditations: KDS certificate in Excellent Customer Service
Price : To be confirmed
Duration : 2 day
Course size : Number of Participants: Maximum 12
Course Aims:
The aim of this course is to provide candidates with the relevant skills to ensure the service they give to customers is always second to none. It will teach them to place at the heart of providing customer service the notion of 'respect'. It involves teaching people how to respect the business' employees, as internal customers within the organisation, as well as external customers. Using this concept influences how colleagues and individuals in any business act towards each other as well as how they deal with customers.
What delegates will learn:
• Internal & External customers
• What is amazing service
• Expect Respect
• Managing Chnage
• Employee Engagement
• Mission statements & core values
• Questioning Techniques
• How to build rapport
• Benefits of positive language
• Above and below the line communication
• Handling objections
• Dealing with complaints
• Service Recovery
• Vias
Course Objectives:
Will enable candidates to deliver a unique and pioneering service to customers in any sector