Course Category: Communication
Sector: GENERAL/CUSTOMER SERVICE ENVIRONMENT
Course title: “Communication Techniques”
Who should attend: This one-day course is for staff who will be required by their employers to improve their communication skills either face to face or over the telephone
Course Details:
Accreditations: KDS certificate in effective communication
Price : To be confirmed
Duration : 1 day
Course size : Number of Participants: Maximum 12
Course Aims:
The aim of this course is to introduce candidates to the benefits of communicating in a more effective and constructive way. The course focuses on many models of communication that can be used when building rapport with customers. It is a day spent on looking at all aspects of communication such as what you say to a customer, how you say it and what your body language portrays.
What delegates will learn:
• The conversation cycle
• Verbal & written communication
• How to build rapport
• Benefits of positive language
• Above and below the line communication
• Handling objections
• Dealing with complaints
• Vias
Course Objectives:
Enable candidates to communicate professionally at all levels in any business